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Travel Norfolk Car Scheme

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Norfolk County Council, County Hall, Martineau Lane, Norwich NR1 2DH

Our community travel service, powered by volunteers, helps eligible adults get to vital health, social and wellbeing services. With Travel Norfolk Car Scheme, you can count on a seamless door-to-door experience.

Generally available to adult members of the public who:

Our service is available to adults who:

Have specific health or social needs, but aren’t eligible for free transport
Are unable use or access regular public transport
Cannot access transportation from family or friends
Require transport for essential shopping like food or medication pick-up
Receive mobility allowance, including higher or enhanced rates, that can access the vehicle and destinations unaided
Have experienced a heart attack, stroke, or uncontrolled seizures in the past three months; in this case, they will need to be accompanied by a companion
Can get into and out of a vehicle unaided. (Unfortunately, we are unable to take people who travel in wheelchairs.)
Are welcome to bring a caregiver or assistant for support at appointments or services

Journey bookings can be made with the County Council’s customer service centre and staff then organise the journey with an available driver or another community transport provider. A charge is made for each journey to cover the cost of fuel and general wear and tear of the vehicle. This is paid direct to the driver.

The number given is the main Norfolk County Council number which then provides three levels of options to press to get through to the right department. The options you need for the Travel Norfolk Car Scheme are: